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The mark of a good UX is a small support team. Fun side note: a low ticket count may seem like a good metric to track, but unfortunately ticket count has no value as a KPI. A low ticket count can mean no one is using your application or that no one cares when it doesn't work because that's their learned expecation. It can also mean your reporting workflow has too much friction leading to unattended leaks. Lastly, it could mean your team is simply gaming the ticket system to meet metric goals.

Be careful drawing conclusions from a number like ticket count.

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